Return Policy

Return Policy – Important Notice 

Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase. 

Returning a Product 

Timeframe 

You have 30 days after receiving your product to request a return. 

Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange. 

Conditions 

Returned items must be: 

- Unused 
- In their original packaging 
- In the same condition as received 

For products where hygiene is important, the item must be thoroughly cleaned before starting the return process. 

Damage Due to Personal Use 

We are not responsible for damage caused by: 

- Misuse 
- Negligence 
- Improper handling 

Only manufacturing defects are covered under our return policy. 

Exceptions 

For hygiene reasons, certain products cannot be returned, such as: 

- Underwear
- Lingerie 
- Other sealed hygiene items (once opened) 

How to Start the Return Process 

To request a return, please email us at (your store email address) with the following details:
- Your order number 
- The reason for the return 
- A photo of the item, in case of damage 
- Your contact information 

Refund 

Procedure 

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. 

If approved, your refund will be processed within 30 days and applied to your original payment method. 

Delayed or Missing Refunds 

If you have not received your refund after 30 days: 

- Double-check your bank or card account 
- If the issue persists, contact us at (your store email address)

Return Costs 

- Return shipping costs are the responsibility of the customer 
- We recommend using a trackable shipping method 
- We are not responsible for returns that are lost in transit 

Return Address 

Returns must be sent to Asia. 

Shipping costs start at $25 and are at the customer's expense.

Exceptions

– Defective or Incorrect Products 

If you receive a defective or incorrect item: 

- We will send you a replacement at no cost 
- If the issue repeats on the second delivery, you will receive a full refund 

Order Cancellation 

Orders cannot be cancelled after 24 hours of being placed, due to our automated processing system. 

Questions? 

For further information or questions, contact us at: 

(your store email address)